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Privacy Policy

  1. Important notice

  2. Personal Data we may collect and why

  3. Cookies

  4. How we use your personal data

  5. Legal grounds for processing

  6. Who we share your personal data with

  7. How long we keep your personal data for

  8. Your rights

  9. How to contact us

  10. Links to other websites

  11. GDPR Policy

  12. Changes to this Privacy Policy

1. Important notice

This Privacy Policy describes how we obtain and use your personal data, why we are allowed to do so by the law, who has access to your personal data, and what your rights are. Please review it carefully.

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We take your privacy seriously and use your personal data as further explained in this Privacy Policy. We are the “controller” of the personal data you provide to us.

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You have the right to object to us processing your personal data for our legitimate business interests or direct marketing purposes (including any related profiling). For more information about your rights and how you can exercise them, please see the section Your rights.

2. Personal Data we may collect and why

Personal data is any information that identifies you personally whether directly (for example, your name) or indirectly (for example, information about your use of our products and services).

We may collect the following data about you:

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Contact details: your name, email address, and telephone number so that we can contact you in response to an enquiry you make via our Site or about the products and services that we have from time to time agreed to provide to you;

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Correspondence: we collect any additional personal data you may provide to us from time to time if you contact us by email, letter, or telephone, through our Site, by submitting a comment on our Site, or by any other means;

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Survey responses: information from surveys that we use for research purposes, if you choose to respond to them;

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Transaction details: we or our third-party providers will collect information relating to transactions you carry out through our Site and to fulfil your orders;

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Details of visits to the Sites: details of your visits to our Site, including, but not limited to, traffic data, location data, weblogs, and other communication data, whether this is required for our billing purposes or otherwise and the resources that you access.

3. Cookies

What are Cookies?​

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We collect information about your use of our Site through cookies. Cookies are information that files stored on your computer, tablet, or smartphone that help websites remember who you are and information about your visit. Cookies can help to display the information on our Site in a way that matches your interests. Most major websites use cookies.

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a. What cookies are used on this Site?

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The cookies we and our business partners use on our Site are broadly grouped into the following categories:

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Essential – Some of the cookies on our Site are essential for us to be able to provide you with a service you have requested. An example of this could be a cookie used to enable you to log into your account on our Site or which allows communication between your browser and our Site. Our cookie preference cookie described in the section “How can I reject or opt-out of receiving cookies?” is also an essential cookie. You may not be able to use our Site without these cookies. 

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Analytics – We use analytics cookies to help us understand how users engage with our Site. An example is counting the number of different people coming to our Site or using a particular feature, rather than the total number of times the site or feature is used. Without this cookie, if you visited our Site once each week for three weeks we would count you as three separate users. We would find it difficult to analyze how well our Site was performing and improve it without these cookies. 

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User Cookies – We use cookies to improve your experience by remembering your preferences so we know how you like to use our Site. Examples of this would be remembering you so that you are served with the same content or remembering you when you come back to our Site. 

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Social Sharing – We use third-party cookies to allow you to share content directly on social networking/sharing sites like Facebook, Twitter, or Google+. Examples would be if you wanted to “like” or “tweet” about us or our products or services. Please see our “Third Party Cookies” section below for more details. 

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Interest-Based Advertising – You will have noticed that when you visit websites you will be shown adverts for products and services you may wish to buy. The money made by website owners for showing third-party adverts on their websites often pays for the cost of running the website and therefore usually allows you to use the website without having to pay a registration or usage fee. To try and ensure that the adverts you see are relevant to you third-party cookies may be used to collect information about the types of things that interest you, for example, websites you visit and the geography that you are based in. Having these cookies does not increase the number of adverts you will be shown, but simply makes the adverts you see more relevant. Please see our “Third Party Cookies” section below for more details.

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c. Third-party cookies

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Some of the cookies described in the “What Cookies are used on our Site” section above are stored on your machine by third parties when you use our Site. Third parties may also read cookies on your browser to collect information or to serve content or advertisements to you. We have no control over these cookies or how the third parties use them. They are used to allow that third party to provide a service to us, for example analytics.

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4. How we use your personal data

We use your personal data for the following purposes:

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To provide you with the products and services you have requested
We use your personal data to accept you as a new or returning customer to provide you with the products and services you have requested by the Trading Terms or Terms of Trading.

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To send you service communications, including about changes to our Trading Terms or Terms of Trading
We use the contact details you have provided to us so that we can communicate with you about the products and services that we provide, including to let you know about major changes to those products and services or the Trading Terms or Terms of Trading between us or to any related information.

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Direct marketing (including by third parties)
If you have provided your consent or we otherwise have the right to do so, we may use your contact details to send you direct marketing and keep you informed of promotional offers by email, SMS, post, or telephone relating to our products and services.

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You can unsubscribe from our direct marketing at any time by clicking the “Unsubscribe” link in any of our emails or by contacting us.

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Our trusted business partners would also like to use your name, email address, postal address, and telephone number to inform you of similar products, services, and promotional offers. We will only share your personal data with our partners where you have provided us with your consent to do so. You can unsubscribe at any time by clicking the “Unsubscribe” link in any of their emails or by contacting us.

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To track your usage of our website, communications, products, and services
We use cookies and similar technologies to track your activity on our Site so that we can provide important features and functionality on our Site, monitor its usage, and provide you with a more personalized experience.

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To provide and improve customer support
We use your personal data to be able to provide and improve the customer support we provide to you (for example, where you have questions about our products and services).

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To maintain our records and improve data accuracy
Like any business, we process personal data in the course of maintaining and administering our internal records. This includes processing your personal data to ensure that the information we hold about you is kept up to date and accurate.

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To respond to enquiries, complaints, and disputes
We use the personal data we hold about you to help us respond to any enquiries or complaints you have made, or deal with any dispute which may arise in the course of us providing our products and services to you, in the most effective manner.

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To investigate, detect and prevent fraud and comply with our legal obligations
In certain circumstances, we use your personal data only to the extent required to enable us to comply with our legal obligations, including for fraud detection, investigation, and prevention purposes. This may require us to provide your personal data to law enforcement agencies if they request it.

5. Legal grounds for processing

Data protection law requires us to only process your personal data if we satisfy one or more legal grounds. These are set out in data protection law and we rely on several different grounds for the processing we carry out. These are as follows:

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Consent

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In certain circumstances, we process your personal data after obtaining your consent to do so for:

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sending you marketing communications about our products and services;

sharing your name, email address, postal address, and telephone number with our trusted business partners so that they may market to you about their similar products and services;

conducting marketing research;

obtaining your credit score so that we can establish the best possible payment terms we can offer to you.

Necessary for the performance of a contract and to comply with our legal obligations

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We must process your basic contact details, payment details, and information about the business you represent for the performance of the Trading Terms or Terms of Trading between us. In particular, we rely on this legal ground to:

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provide you with the products and services;

communicate with you about the products and services that we provide to you, including to let you know about major changes to those products and services or the Trading Terms or Terms of Trading between us or to any related information;

provide and improve customer support; and

notify you about changes to our service

If you choose not to give some or all of the aforementioned information to us, this may affect our ability to provide our products and services to you.

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In certain circumstances, we also use your personal data only to the extent required to enable us to comply with our legal obligations, including to detect, investigate and prevent fraud.

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Necessary for our legitimate business interests or those of a third party

It is sometimes necessary to collect and use your personal data for our legitimate interests as a business, which are to:

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provide you with products and services that are as beneficial as possible, including by personalizing our contact with you and making sure we tell you about all the offers that are relevant to you;

better understand our customer base so that we can improve our products and services and marketing activities (which could also benefit you);

comply with our contractual obligations to third parties;

develop and improve our Site to enhance the customer experience;

train our staff so that we can provide you with better customer service;

respond to any enquiries or complaints you have made, or deal with any dispute which may arise in the course of us providing our products and services to you; and

to ensure that content from our Site is presented most effectively for you and your computer;

ensure effective operational management and internal administration of our business, document retention, compliance with regulatory guidance, and exercise or defense of legal claims.

Where we think there is a risk that one of your interests or fundamental rights and freedoms may be affected we will not process your personal data unless there is another legal ground for us to do so (either that we have obtained your consent to the processing of it is necessary for us to perform our contract with you or to comply with our legal obligations).

6. Who we share your personal data with

We may provide your personal data to our suppliers and service providers, including other companies in our group, who provide certain business services for us and act as “processors” of your personal data on our behalf. In addition, we may disclose your personal data if we are under a duty to disclose or share your personal data to comply with any legal obligation, or to protect the rights, property, or safety, of our business, our customers, or others. This includes, in specific cases, exchanging information with other organizations for fraud protection.

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In some cases, the personal data we collect from you may, for the purposes set out above, be transferred outside the European Economic Area (EEA) and such destinations may not have laws that protect your personal data to the same extent as in the EEA. We are required by data protection law to ensure that where we or our “processors” transfer your personal data outside of the EEA, it is treated securely and is protected against unauthorized access, loss or destruction, unlawful processing, and any processing which is inconsistent with the purposes set out in this Privacy Policy.

7. How long we keep your personal data for

We retain your personal data for no longer than is necessary for the purposes(s) for which it was provided. What this means in practice will vary between different types of data. When determining the relevant retention periods, we take into account factors including:

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legal obligation(s) under applicable law to retain data for a certain period;

statute of limitations under applicable law;

potential or actual disputes; and

guidelines issued by relevant data protection authorities.

Otherwise, we securely erase your personal data from our systems when it is no longer needed.

8. Your rights

You have the following rights regarding your personal data:

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privacy policy

9. How to contact us

If you would like to exercise your data protection rights or if you are unhappy with how we have handled your personal data, please feel free to contact us by using the details set out on our Site.

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If you’re not satisfied with our response to any enquiries or complaints or believe our processing of your personal data does not comply with data protection law, you can make a complaint to the Information Commissioner’s Office (ICO) by:

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writing to: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF;

calling: 0303 123 1113; or

submitting a message through the ICO’s website at: ico.org.uk

10. Links to other websites

Our website may contain hyperlinks to websites owned and operated by third parties. This Privacy Policy does not apply to those other websites. We encourage you to read the privacy statements on the other websites you visit, as they will govern the use of any personal data you provide when visiting those websites. We do not accept any responsibility or liability for the privacy practices of such third-party websites and your use of such websites is at your own risk.

11. GDPR Policy

The General Data Protection Regulation (“GDPR”), which came into effect as of May 25, 2018, is an iteration of the existing data protection laws defined and enforced by the European Union.

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Relev.ent is committed to ensuring that its services comply with the GDPR and that its clients can continue to use its services. The company has for months designated an internal team, which is accompanied by the Company’s legal consultants and other professional and expert consultants, for the sole purpose of ensuring all required actions are taken to achieve GDPR compliance.

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Please see below a general overview that details the Company’s compliance with GDPR. For additional information, please contact our Data Protection Officer at: relev.entertainment@gmail.com

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Data Processing

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The company only processes personal data to the extent necessary and by applicable privacy laws including the GDPR. The company has ensured that there is an applicable lawful basis for any processing of EEA data subjects Personal Data. In addition, Company has ensured all legal documents, including without limitations, agreements and privacy policy are compliant with the GDPR.

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Technological Organizational and Security Standards

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The Company has completed an in-depth audit data mapping out all of the Personal Data and data sets that it processes, as well as the technical and organizational security measures used to safeguard and protect such data.

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Education

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The company has ongoing training for its personnel and employees with regards to the GDPR, the Company’s data practices, and the importance of data security.

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User Rights

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By GDPR, data subjects may exercise the following rights:

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(i) request to access Personal Data; (ii) request the rectification of Personal Data; (iii) request the erasure of Personal Data; (iv) request to restrict processing of Personal Data; (v) object to the processing of Personal Data; (vi) request to exercise right of data portability; (vii) right to file a complaint to a supervisory authority, and (viii) right to withdraw consent (to the extent applicable).

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Get in touch with us at: relev.entertainment@gmail.com

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We have also trained our designated privacy and security team to respond to such requests and follow the privacy by design and privacy by default values when developing additional platforms, products, features, and services.

12. Changes to this Privacy Policy

This Privacy Policy was last updated on 02 February 2022.

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This Privacy Policy may be updated from time to time, so you may want to check it each time you provide personal data to us.

Your Rights
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